Why is my Direct Prusa integration printer offline?

Beta: This is an experimental integration with limited support.

This guide helps troubleshoot offline issues with printers using SimplyPrint's custom Prusa firmware.

Quick reference

Quick fixes

First: Try power cycling your printer (turn off, wait 30 seconds, turn on).

1. Power cycle - Turn off, wait 30 seconds, turn on
2. Reload settings - Load SimplyPrint settings from USB again
3. Try Ethernet - If your model has an Ethernet port

1. Check firmware

The Direct Prusa integration uses custom firmware.

Signs you have SimplyPrint firmware:

• Main screen color is blue (not orange)
• SimplyPrint tab exists under Settings > Network

Don't have it? Flash the SimplyPrint firmware first: Direct Prusa Integration setup guide

2. Check the SimplyPrint tab

On your printer: Settings > Network > SimplyPrint

If it shows "Not connected":

1. Get a settings file from simplyprint.io/setup-guide
2. Copy to USB drive
3. Load it: Settings > Network > SimplyPrint > Load Settings

3. WiFi issues

Check the WiFi icon at top of screen:

• White = Connected
• Grey = Not connected

Common issues:

Getting help

Gather this first

• Printer model
• Screenshot of SimplyPrint tab
• What you've tried

Support

• SimplyPrint Discord: simplyprint.io/discord - Use #prusa-integration-beta channel

Something unclear or missing in this guide? Let us know on Discord.